Millions of Qantas customers to be given $50 discount as part of apology for poor performance
Millions of Qantas frequent flyers have been issued a $50 discount as part of an apology from CEO Alan Joyce following months of delayed flights, cancellations and mishandled baggage.
The discount can go towards a return flight, or it could alternatively be spent on status extensions, Qantas points and lounge passes.
In a video and email message sent to millions of the company’s customers, Joyce acknowledged his airline hasn’t been up to standard, but claimed there were still “good reasons” behind the poor service.
“Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced,” he said.
“There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.
“On behalf of the national carrier, I want to apologise and assure you that we’re working hard to get back to our best.
“We’re already seeing a sustained improvement in baggage handling and on-time performance, and while factors out of our control like weather can have an impact on our schedule, we expect things to keep improving each week…
“All our frequent flyers in Australia and New Zealand will be offered $50 towards a return Qantas flight, which equates to many millions in discounts.”
On top of the $50 discount, the airline is offering frequent flyers a range of benefits to customers as part of the apology.
“As well as saying sorry, we also want to say thank you,” Joyce said.
“We’re investing in a range of initiatives including status extensions for frequent flyers silver and above, thousands of Qantas points and lounge passes.
